Why we love: BugHerd

Stepping into the world of digital can be intimidating if it’s not something you’re inherently familiar with. The longer you wait to adopt new design processes, new technology, and new marketing trends, the further behind you fall. But, that’s not to say you can’t catch up!

Over the last three years, we’ve worked with a range of agencies. From seasoned veterans to digital newbies, one thing they all have in common? Strong attention to detail. And thankfully, this is something that’s imperative for projects to succeed, regardless of the medium.

When it comes to the web, project management is key, particularly when knuckling down and tracking bugs. When we have multiple people jumping onto the site, performing QA in different browsers, all on different devices (and as a result, different screen sizes)… how can we possibly know how to get everything perfect? How can we collate everything efficiently, ensuring we don’t double-up, causing more headaches than necessary?

BugHerd quickly became our solution – it’s easy for us to track on the backend, it’s easy for our clients to understand (no matter how digitally savvy they may or may not be), and it offers a tonne of functions that we use day in, day out. As a ‘point, click and describe’ style bug tracker, there’s a lot to love.

So, what are the benefits of utilising BugHerd?


We often compare it to annotating a PDF – it’s incredibly intuitive, and as simple as clicking where an issue arises, describing it, and clicking submit for the developers to action. Not only this, but it will tell the developers which web browser you’re using, your browser size, your screen size, your screen resolution and your operating system. This helps us eliminate bugs and narrow down exactly what is causing the issue.

There’s even a handy browser extension for Chrome and Safari that will attach screenshots to each bug you place – something that can be invaluable for bugs that are difficult to replicate.

Understandably, if we were to receive annotations via PDF or Word document (taking into account the number of pages on any given site, and the number of projects we’re working through at once), tracking everything would become quite difficult. We’d waste a lot of time on back-and-forths, trying to understand what is meant, and trying to replicate the bug.


Again, because of the above, it allows us to provide our clients with the most pixel-perfect design possible – something we pride ourselves on. How could we possibly narrow down that single paragraph that’s off-center by a single pixel, at a specific screen size, without an annotation on the site itself?


One of the best things about BugHerd is that we’re able to invite our clients to mark up the site alongside us – once we’ve run through our agency-wide QA, we’ll send a staging link over to the client. They’ll run through and address anything that’s incorrect, anything that needs changing, and ask any questions about things that might not have been implemented.


One of the great features of BugHerd is that it allows us to see who’s working on what, and how our project is travelling. We can assign and schedule tasks to specific developers on the backend, making it easy for the team to see exactly what needs to be done.

The development space can be really intimidating, especially for newcomers. There’s a lot of strange language used, projects are always evolving, and there are a lot of components that need to work together for a site to be effective.

All of our processes are built client-first. We’ve gone through the trial and error so you don’t have to – we’re left with a suite of intuitive software that makes the development process a breeze from the get-go.

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